- both L and S received their laptops at the same time in a function in Kuching sometime in 2006.
- BOTH laptops broke-down at about the same time
- S sent her laptop to the service department in Kuching on 15th Sept. 2009 and she was told that the warranty is over BUT the warranty for the motherboard would only expires in 2010. So she got her motherboard changed free of charge under this warranty. Great !
- Today , at the service centre, we were told that the L's warranty is expired (fine, we know that based on the above), based on the serial number -- again fine, we accept that !
- BUT---what sucks the most when we were told that we'd had to pay for the new motherboard and workmanship which would set us back by about a thousand ringgit -- which doesn't make sense at all
- Discussion followed with an officer and a technician and this is the line of arguments .... Theirs ? - the serial number showed that the warranty is expired and this song was played over and over again ....Our argument ?...how come their service centre in Kuching allowed the free motherboard !! ... two laptops which were given out at the same time and would have serial numbers that were close to each other as they would have come from the same manufacturing batch !!
- All this while we had this feeling that they were diplomatic about doubting S's case .
- So S gave them a reference number to check !...and they found that the claim was genuine !!
- Then we were told that THEIR Kuching branch made a mistake ( how easy to get out of a predicament - a privilege not for us)so OUT OF KINDNESS AND 'BUSINESS SENSE',OFFERED TO REPAIR L's LAPTOP FREE OF WORKMANSHIP CHARGES AND A DISCOUNTED PRICE FOR A NEW MOTHERBOARD !!
- When they mentioned the figure, L decided that it was not worth it ( and rightly so ) and decided to take the laptop home
- OF COURSE HER SISTER SAID THAT THEY WOULD GET ANOTHER BRAND !!AND I AGREE ABSOLUTELY WITH HER .
It was pretty tensed and it was a real pain to listen to the pathetic 'excuses' and recorded messages that "the serial number proved that the warranty is expired". We never denied it, but we stressed that precedent has been set by their own service centre in Kuching to change the motherboard free on the ground that it is before 2010.
So thats the story for now but more WILL be added later. ( By the way I was in Class 23-24 earlier and was surprised ( but not anymore ) that quite a few of them are having hardware problems with their laptops as well !!!
Thinking it over there's all sort of doubts and dubious suspicion in our mind, and was just wondering how many others are there facing problems with their laptop----I'm sure it must have given them Horrible Pains as well.
COMMENTS ON YOUR EXPERIENCE - BE IT GOOD OR BAD IS MUCH APPRECIATED. THANKS !
12 comments:
Horrible Pain...
same brand as the COMPA* brand also.. cannot support windows xp, driver problem, etc laah..
even acer always got screen problem, but only happend if u use for more then 5 years above.. very lucky if nothing happen during that period.. maybe i prefer ac*r again if i'm thinking to buy new lappy.. but onl MAYBE.. jus dont want to feel the Horrible Pain ..
Service centers r only authorized dealers. Make a complaint to HP.
My friend did that few years ago to SeaGate (the Hard Disk manufacturer) within a week the service center called back, replaced, made a thousand apologies and even gave a free gifts. Bcos SeaGate told them how come a customer complained directly to us, if ur service is this pathetic we r going to cancel ur dealership.
I do have plans to write to their Corporate Dept, Marketing Dept and their GM or Chairman !
ahah.. like the complaint letter to Ampang bowl izit.. hehe
H....P suc*s.. i would never ever buy that brand.. ever.. my ace* laptop still working fine eventho i bought it long ago b4 i receive the free laptop from KLMU, and the free laptop already got screen problems.. u guys do know which brand is the free laptop rite.. no need to mention.. "sigh.."
what a horible day...huhuhuh..
sheila
nice one !
Yes really DAMN SUCK! brand. c this words wil out if i really get angry luckily not that day. I'm patient for so long of this probs...format n checking ok fine...it's necessary for all the users to do so and at the same year our laptop condemned. Only last long for 3 years. That's the proved that HP is not a gud quality and very3 poor service...he mentioned well known service la konon phui! I can see that he's smiled the moment sir mentioned bout the product's prob n i know that he also realized that. Never mind they treated like that but i hope more and more customers will curse this hp product cus they only want the profit and this time will be no more 'lucky' for them as what he had mentioned to S. If i'm not on the phone at tat time definitely i'll answer him back while he's talked wit S....there's nothing to do with "because u r lucky" this is wat we called 'play with words when there's no way out'. HP such a cheater...they Hanya Pandang sebelah mata je...if u want to join the Horrible Pain then agungkanlah HP. For those who ordy hv it never mind just use it but in future forget bout the brand.
well... calm down lee... eat kueh cincin, then u can feel better...
Lee
patience my dear.....I guess the warranty on the motherboard must have been costly to them. A random check on the students seems to show motherboard and display as the biggest pain in the a*** !
I still say a precedent had been set and any big corporation would admit their fault with a bigger and better compensation package than what they offered.
WHAT THEY WERE PREPARED TO 'COMPENSATE' WAS PATHETIC , TO SAY THE LEAST. Thanks, but no thanks !
All the dashed hopes and confidence on such a well-known product .....??????
Yah...i try, that's why i laugh n cheers so that i can calm n forget their uneasy looks.
Hey helas...thanks for the kuih cincin on behalf of our class we appreciate it...nice yum yum:)
lee.. no hal.. now where is my kek lapis.. hehe
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