For one thing, I do not have a name that I could refer to , in that department. So it would be a case of explaining beyond the A to Z situation. To be honest ,I was expecting
- having to explain the whole situation about a few thousand times to somebody I do not know --
- and only to be told that I would have to speak to Mr/Ms Blah Blah Blah ,
- or listen to an 'engaged tone' for years.
- or listen to a musical 'hold' tone foe ages,
- or being told Mr Blah 'is at a meeting',
- or being rudely told to call another time,
- or being told that the system is 'off-line
- or a ringing tone for hours with nobody picking up the phone
- and the torment goes on and on
BUT WAS I SURPRISED ! I GOT NONE OF THE ABOVE TREATMENT.
Let me list down my experience.
So yesterday, I was expecting any of the above or all of the above treatment .
- The ring tone sctually rang only three times before a polite voice answered with clear information
- she listened to my lengthy information of why I was making the call
- she politely referred me to two other persons who were handling such case AND GIVING ME THEIR DIRECT PHONE NUMBERS !
- she clearly explained to me me about the lunch time system of 12-1 and 1-2 and that she wasn't sure which lunch shift they were on
- gave me advict to call after 2.00pm.
- it took only two ring tones before it was answered
- nice and friendly greetings from the other end
- I explained the situation
- she told me she didn't have the application form after checking the name
- she advised me to call the other person which was on my list.
- again a direst line was given which I already have anyway !
- again the phone was answered after 2 and a half ringtone.
- This time a cheerful gentleman's voice answered.
- I found out that he already knew half my purpose of calling so I did'nt really have to explain all again ( someone must have conveyed the info)
- he promised to look into the situation and asked me to call him again after a few minutes.( after taking my contact number!)
- this I did and everything was cleared with a positive outcome without him trying to be so 'upperty' about the whole thing and with a promise that a letter would be sent to my student by end of the week----and I believe it will too.
- I found out from my student later that she received a call from them almost immediately after the call.
That was a pleasant job to do and I dare say MOST of the companies and Government departments in Kuala Lumpur could learn a thing or two from these HR staff of this University. Oh , and of course (it might be not THAT important) all my conversation was in good English too, and the people I spoke to are all Malaysians !
And from what I heard of the working environment there, I know my student will get a good, effective and professional training there. I'm happy and glad for her !